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Order number: HD-190708-mm2
Position: Desktop Support Analyst
Qty: 1
Location: Parsippany, NJ
Hours: 40 per week (8 per day)
Terms: W2 –with or without benefits
Duration: 6 months with possible extensions
Rate: open to market conditions
Candidate's skills should include at least one year of the following:
1. Lotus Notes R6
2. Remedy (call tracking tool)
3. Internet Explorer
4. MS Office 2000/2003 (proficient, knowledge with all software/spreadsheet/database packages.)
5. Windows 2000 / XP OS
6. Must have excellent customer service.
Additional Job requirements:
4 - 6 YEARS OF EXPERIENCE IN THE FOLLOWING:
RESPONSIBILITIES:
Primary function is to provide desktop support for calls arriving at the Support Center and to accurately prioritize. Diagnose problems by asking accurate, concise questions in a professional and timely manner. Accurately reset network passwords, resolve print queue problems, manage crisis escalation and assist in projects as needed.
COMPETENCIES:
Excellent customer service, interpersonal, organizational and communication skills; Ability to work in a fast paced changing environment; Understanding of Windows based applications; familiarity with relevant operating systems, the Lotus and Microsoft Suite of products, the Internet and networking; ability to recognize priority issues and escalate accordingly; ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; ability to learn new processes and procedures.
QUALIFICATIONS:
Associate degree in Computer Science or a related discipline, and at least four, typically six years experience in IT or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs.
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Here's a little about us:
WidePoint is a leading provider of advanced information technology products and services:
· Premier staffing and information technology consulting firm. We provide our clients with both full life-cycle solutions and/or staff supplementation for their internal projects. We use a proven methodology to deliver on our clients' projects that align their IT initiatives with their business objective.
o Strategy
o Architecture
o Project Management
o Application Development
o Infrastructure Design/Support
· Our subsidiary provide identity management and information assurance services, forensic informatics and wireless technology services. Our proven experience, top secret security clearance, contract vehicles and fluency across many technologies puts us in an elite group of advanced solutions providers serving the government sector and commercial markets.
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