|
Order # HD-190708-mm1
Position: Help Desk Support Analyst
Qty: 1
Location: Northern Suburb, IL
Terms: W2 (with or without benefits)
Duration: ongoing as long as performance measures are meet
Rate: open to market conditions
RESPONSIBILITIES:
- This position will be 100% phone support work.
- Accurately identify, prioritize, categorize and log calls.
- Diagnose problems by asking accurate, concise questions in a professional and timely manner.
- Reset network passwords
- Resolve print queue problems
- Manage crisis escalation and transfer calls to other support group as appropriate, assist in projects as needed.
QUALIFICATIONS:
- Associate degree in Computer Science or a related discipline
- Good analytical and communication skills, sound judgment, and the ability to work effectively with our client.
- Ability to translate technical terms into non-technical language.
- Ability to work in a fast paced changing environment
At least 1 year of the following:
- Must have prior phone support experience.
- Lotus Notes R6
- Remedy (call tracking tool)
- Internet Explorer
- MS Office 2000/2003 (proficient, knowledge with all software/spreadsheet/database packages.
- Windows 2000 / XP OS
******************************
Here's a little about us:
WidePoint is a leading provider of advanced information technology products and services:
- Premier staffing and information technology consulting firm. We provide our clients with both full life-cycle solutions and/or staff supplementation for their internal projects. We use a proven methodology to deliver on our clients' projects that align their IT initiatives with their business objective.
- Strategy
- Architecture
- Project Management
- Application Development
- Infrastructure Design/Support
- Our subsidiary provide identity management and information assurance services, forensic informatics and wireless technology services. Our proven experience, top secret security clearance, contract vehicles and fluency across many technologies puts us in an elite group of advanced solutions providers serving the government sector and commercial markets.
|
